The company's flagship product—ServiceScheduling is an optimization technology that manages appointments, service level agreements and complex jobs. “ServiceScheduling is powered by a proprietary optimization algorithm that leverages Simulated Annealing to create and continually optimize schedules, througout the day. It is a highly configurable product that touches all aspects of field service,” explains Marne. Using this product, every new job can be assigned to the best field technician at the right time enabling field service organizations to dynamically adjust the day’s schedule in real-time, reducing job durations, travel times and overall schedule costs. The solution has features like dynamic route optimization, including intra-day changes and drip-fed work. Additionally, the software also provides drag-and-drop functionality along with integrated business analytics, integrated mobile dispatch technology, and static operational reporting and true in memory business analytics such that field service managers can take a pulse on current field service operations and continually improve them through intelligent, data based decision making.
ServiceMobility— another solution offered by ServicePower is a multiplatform, HTML5 browser based product that can be deployed as an application and has robust functionality that tailors to field service. It includes asset GPS based location and facilitates having better visibility from the HR perspective. Integrated to the ServiceScheduling product makes it possible to drive optimization while keeping track of the technician’s locations compared to job status reporting.
ServicePower’s field management platform has been used in conjunction with M2M technology since first generation machine based diagnostic and auto dispatch tools emerged in the security, facilities management, and telemetry and GPS location sectors. “In the M2M and IoT space, we have a number of clients who have been ServicePower customers for quite some time. Product innovations such as M2M Connected Services and Smart Scheduling Broker ensure that we deliver best-in-breed technology to them, to support not only today’s field service operation, but to also position them to take advantage of the new technologies such as IoT, M2M, social, mobile and cloud, and the new business opportunities which they present,” relates Marne. The field management software enables utilization of M2M technologies by any field service organization which monitors equipment or facilities, tracks or manages remote assets, or executes repairs and preventive maintenance services.
ServiceScheduling is powered by a proprietary optimization algorithm that leverages Simulated Annealing to create and continually optimize schedules, througout the day
“We are the only field service management software company that can facilitate true intelligent dispatch of hybrid labor forces, where you can have solutions tailored for managing an employee workforce as well as a third party network or a contractor workforce. And it can all be integrated with the mobility product,” says Marne. The wealth of experience ServicePower possesses has helped their products reach high levels of perfection. In the next five years, ServicePower lead by Marne plans to make product investments, integrate platforms and shift more modular functionality into the SaaS sphere. More importantly, the company is keen on globalizing with expansion into Europe and Latin America